The Right Asset Tracking Conversation Starts Here.
Every Kendaall Tracking engagement begins with a direct, expert conversation between a logistics or heavy industry specialist and the operations leader navigating the challenge. No sales scripts. No generic product pitches. A structured discussion about your operational reality — and whether our platform is genuinely the right fit.
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Direct Contact Details
Main Office Line
Mon – Fri, 08:00 – 18:00 EAT
WhatsApp — 24/7 Support
Critical issues: 15-min response
General Email
Acknowledged within 2 business hours
Headquarters
35644 Kasarani Mwiki Road, Nairobi
On-site visits by appointment
Choose the Right Contact Pathway
Kendaall Tracking’s team is organised by specialisation so every enquiry reaches the person best equipped to give a substantive, expert response.
Sales & New Business
For operators evaluating the Kendaall platform for the first time. Our solutions engineers conduct a structured operational context assessment and build a deployment and ROI model tailored to your fleet — no generic templates.
✉ sales@kendaalltracking.co.ke
Mon – Fri, 08:00 – 18:00 EAT
Book a Discovery Call →Technical Support
For active clients experiencing platform issues or requiring assistance with alerts, integration troubleshooting, or hardware diagnostics. 24/7 support guarantees a 15-minute response for critical issues.
✉ support@kendaalltracking.co.ke
24 / 7 — All Time Zones
WhatsApp Support Line →Partnerships & Integration
For technology integrators, ERP consultancies and system implementers exploring embedding Kendaall’s asset intelligence within their own platforms or delivery frameworks.
✉ partners@kendaalltracking.co.ke
Mon – Fri, 08:00 – 17:00 EAT
Explore Partnership Options →What You Can Accomplish With a Single Enquiry
A conversation with our solutions engineering team is the starting point for several distinct outcomes. Understanding which one you need helps us route your enquiry to the right specialist from day one.
Book a Platform Demonstration
A 45-minute session built around your specific asset types, covering live location intelligence, predictive maintenance dashboards, alert configuration and API integration scenarios. Available virtually or on-site for 20+ assets.
Request a Deployment Proposal
A context-specific proposal covering hardware, connectivity architecture, alert design, ERP integration, and a preliminary ROI model — issued within 7–10 business days, no obligation to proceed.
Access Predictive Maintenance Expertise
Map your specific failure patterns — vibration, temperature, fuel deviations — to the alert configuration and model training approach that delivers advance warning rather than post-failure reporting.
Understand Compliance Documentation
Tamper-evident audit trails, real-time location records, operator behaviour logs and condition histories satisfying transport authorities, mining regulators, and insurance underwriters.
Discuss Asset Security and Anti-Theft
Geofencing, ignition monitoring, tilt/motion detection and real-time alert dispatch, configured specifically for high-value equipment operating with limited security infrastructure.
Explore a Technology Partnership
White-label platform access, co-selling arrangements, API-first integration support, and joint go-to-market coverage for specific industry verticals.
From First Contact to Live Deployment
Kendaall’s discovery-to-deployment process is designed to move efficiently to a grounded deployment proposal — without wasting your team’s time on steps that don’t add value.
Enquiry Acknowledgement
Assigned to a solutions engineer with domain expertise in your sector. Personalised response within two business hours.
Discovery Conversation
A structured 45-minute call covering fleet configuration, challenges, connectivity, existing systems, and desired outcomes.
Deployment Proposal
Hardware, connectivity, ERP integration, alert framework and ROI model — built from your actual operational parameters.
Deployment & Go-Live
3–6 weeks for standard configurations, 6–8 weeks for enterprise integrations. A named Customer Success Manager stays your primary contact.
Tell Us About Your Operation
Complete the form and a solutions engineer with experience in your industry will contact you within two business hours.
Your Enquiry Has Been Received
Thank you for reaching out. A solutions engineer with expertise in your sector will be in touch within two business hours. For urgent matters, call +254 105 152 896 or WhatsApp +254 723 087 101.
What to Prepare Before Contacting Kendaall
Kendaall’s contact process has been designed around one principle: the first substantive interaction between our team and yours should be worth your time. We do not run high-volume sales cadences or hand enquiries to junior representatives reading from scripts.
What you should expect is a direct, expert response from a specialist who has read your submission carefully and is prepared to have a genuinely substantive conversation about whether our platform addresses your situation. If it isn’t the right fit, we will tell you that clearly.
For urgent operational challenges, our WhatsApp line at +254 723 087 101 is staffed around the clock. If you’re an existing client with a live platform or hardware issue, contact WhatsApp support directly for the fastest response.
Know Your Fleet Size and Asset Type
An approximate count and asset type — locomotives, haul trucks, excavators, port cranes, generator sets — gives our engineer the foundation to configure a relevant proposal.
Identify Your Primary Operational Challenge
Unplanned downtime, a theft incident, a compliance deadline, or fuel cost overruns — a clear pain point directs the conversation toward the most relevant capability.
Consider Your Existing Enterprise Systems
Knowing which maintenance, ERP, dispatch or fuel systems your team uses lets the proposal include a specific integration architecture.
Understand Your Connectivity Environment
If your assets operate where mobile coverage is limited or inconsistent, note this — it shapes hardware and connectivity spec.
Have a Sense of Your Decision Timeline
Exploratory, planned procurement, or urgent — we calibrate the pace of our response to your organisation’s process, not the other way round.
The Kendaall Team Behind Your Enquiry
Every enquiry is reviewed and assigned to a team member whose domain expertise matches your industry context. These are the specialists you’ll be working with.
Handles technical architecture enquiries, enterprise integration discussions, and platform capability consultations for complex deployments.
✉ j.kamau@kendaalltracking.co.ke 🔗 LinkedIn ProfileLeads deployment operations across the regional portfolio — scheduling, on-site assessment coordination, and operational onboarding.
✉ s.kibaki@kendaalltracking.co.ke 🔗 LinkedIn ProfileAvailable for data science enquiries, machine learning model performance questions, and custom analytics configuration.
✉ m.johnson@kendaalltracking.co.ke 🔗 LinkedIn ProfileFirst point of contact for active deployment support — escalations, alert reviews, integration troubleshooting, and success reviews.
✉ j.mwangi@kendaalltracking.co.ke 💬 WhatsApp: +254 723 087 101Questions About Contacting Us
These are the questions prospective clients and partners ask most frequently before reaching out. If yours isn’t covered here, the contact form or WhatsApp will get you to the right person within hours.
How do I contact Kendaall Tracking for asset tracking enquiries?
You can reach Kendaall Tracking via the contact form on this page, email at sales@kendaalltracking.co.ke, or by phone at +254 105 152 896 during business hours (Monday to Friday, 08:00 to 18:00 East Africa Time). For urgent technical support, WhatsApp at +254 723 087 101 is monitored 24 hours a day, seven days a week. All new enquiries receive personalised acknowledgement within two business hours.
How quickly does Kendaall Tracking respond to a new sales enquiry?
All new sales enquiries submitted through the contact form or email are acknowledged within two business hours during Monday to Friday, 08:00 to 18:00 EAT. A solutions engineer matching your industry is assigned within one business day. Critical technical issues on active deployments receive a WhatsApp response within 15 minutes.
Does Kendaall Tracking offer a free demo of the asset tracking platform?
Yes. Kendaall offers a structured 45-minute platform demonstration as part of the discovery process, conducted virtually or on-site for fleets of 20 or more assets, and built around your specific asset types. Submit the contact form or email sales@kendaalltracking.co.ke with your fleet type, approximate size, and primary operational challenge.
Does Kendaall offer on-site visits before proposing a deployment?
Yes. For enterprise enquiries covering fleets of 20 or more assets, our solutions engineering team conducts on-site operational context assessments across Kenya, Tanzania, Uganda, Rwanda, Zambia, and South Africa with advance scheduling. Remote assessment is available for clients in the Middle East and Southeast Asia.
What is the minimum fleet size for a Kendaall Tracking deployment?
Kendaall Tracking does not impose a formal minimum fleet size, but the platform’s enterprise-grade capability — including the predictive maintenance engine, full ERP integration suite, and dedicated customer success management — is most cost-effective at fleet sizes of five assets or more. We will always give an honest assessment of whether the economics make sense for your situation.
How do I get technical support outside of business hours?
Technical support is available 24 hours a day, seven days a week. The fastest path is WhatsApp at +254 723 087 101 — critical issues receive a response within 15 minutes regardless of time or day. Non-critical issues to support@kendaalltracking.co.ke are picked up at the start of the next business day.
Can Kendaall Tracking integrate with our existing ERP or fleet management system?
Yes. The platform provides REST and MQTT API connectivity, webhook event streaming, and pre-built integrations with common ERP and maintenance management systems. During discovery, your solutions engineer maps your existing systems and the deployment proposal includes a specific integration architecture for your configuration.
Can I speak to an existing Kendaall client before making a decision?
Yes — and we actively encourage it. Subject to client consent, we can facilitate introductions to existing clients in the same or adjacent industry sector. Reference conversations are typically arranged within five to seven business days of the request.
Active Deployment Regions
Kendaall Tracking maintains active enterprise client deployments and regional operational support across the following territories. Enquiries from all regions receive priority routing to a specialist with local knowledge.
Kenya
Headquarters and primary operations. Rail freight on the Nairobi–Mombasa corridor, Rift Valley mining, Mombasa port operations, and infrastructure construction fleets nationwide.
☎ +254 105 152 896
Tanzania
Active deployments on the TAZARA and Central Line freight corridors, Dar es Salaam port terminal support, and Lake Victoria mining monitoring.
📍 Dar es Salaam office
Uganda
Heavy construction monitoring on the Northern Corridor, road freight telematics for cross-border logistics, and mineral extraction equipment in western Uganda.
📍 Kampala regional team
Zambia
Copperbelt open-cast and underground mining equipment monitoring, TAZARA rail freight asset management, and cross-border heavy transport telematics.
📍 Lusaka regional team
South Africa
Enterprise partnerships on the Natcor and Coalink corridors, Durban and Cape Town port machinery monitoring, and Gauteng/Limpopo mining deployments.
📍 Johannesburg presence
Middle East & Southeast Asia
Enterprise partnerships with heavy logistics and port terminal operators in the UAE and Singapore, via remote access and API integration support.
✉ partners@kendaalltracking.co.ke
Headquartered in Nairobi, Deployed Across Africa
Kendaall Tracking’s headquarters is located at 35644 Kasarani Mwiki Road, Nairobi. Our hardware engineering and deployment operations teams are based here, alongside data science, customer success, and sales functions.
Our operational reach spans East, Central, and Southern Africa. Regional presence in Dar es Salaam, Kampala, Lusaka, and Johannesburg supports deployments across six countries, with partnership coordination extending to the UAE and Singapore.
Street Address
35644 Kasarani Mwiki Road
Nairobi, Kenya 00100
Office Hours
Mon – Fri: 08:00 – 18:00 EAT
Technical support: 24/7
Getting Here
15 minutes from Nairobi CBD via Thika Road. On-site parking by appointment.
Postal
P.O. Box 00100
Nairobi, Kenya
The Right Asset Intelligence Partner Is a Message Away.
Whether you’re evaluating the Kendaall platform for the first time, managing an urgent technical issue, or exploring a partnership, the right conversation starts with a single message. We respond within two hours during business hours, and immediately via WhatsApp for critical support.
+254 105 152 896 · WhatsApp +254 723 087 101 · sales@kendaalltracking.co.ke · 35644 Kasarani Mwiki Road, Nairobi 00100