The Right Conversation
Starts Here.
Every Kendaall Tracking engagement begins with a conversation between a logistics or heavy industry specialist and the operations leader who is navigating the challenge. No sales scripts. No generic product pitches. A structured, expert discussion about your operational reality — and whether our platform is genuinely the right fit to address it.
Choose the Right Contact Pathway for Your Need
Kendaall Tracking’s team is organised by specialisation so that every enquiry reaches the person best equipped to give you a substantive, expert response. Whether you are evaluating the platform for the first time, managing an active deployment, or exploring a partnership, there is a dedicated contact pathway designed for your situation.
Sales & New Business
For logistics operators, fleet managers, mining operators, port terminal authorities, and construction companies considering the Kendaall platform for the first time. Our solutions engineers will conduct a structured operational context assessment and build a deployment and ROI model tailored to your fleet configuration.
Book a Discovery CallTechnical Support
For active Kendaall clients experiencing platform issues, requiring assistance with alert configuration, integration troubleshooting, or hardware diagnostics. Our 24/7 support team guarantees a specialist response within 15 minutes for critical issues on live deployments. All support requests are logged, tracked, and escalated according to your deployment SLA.
WhatsApp Support LinePartnerships & Integration
For technology integrators, logistics software providers, ERP consultancies, and system implementers who want to explore embedding Kendaall’s asset intelligence capabilities within their own platforms or client delivery frameworks. We maintain active technology partner agreements with leading implementation consultancies across the region and welcome conversations about API partnership, co-delivery arrangements, and referral programmes.
Explore Partnership OptionsTell Us About Your Operation
Complete the form below and a Kendaall solutions engineer with experience in your industry will contact you within two business hours. The more context you provide about your fleet and the operational challenge you are addressing, the more productive the first conversation will be for both of us.
Your Enquiry Has Been Received
Thank you for reaching out to Kendaall Tracking. A solutions engineer with expertise in your sector will review your submission and be in touch within two business hours. If your need is urgent, please call us directly on +254 105 152 896 or message us on WhatsApp at +254 723 087 101.
Nairobi, Kenya On-site visits available by appointment
Office Hours (EAT, UTC+3)
Open NowThe Kendaall Team Behind Your Enquiry
Every enquiry submitted to Kendaall Tracking is reviewed and assigned to a team member with domain expertise that matches your industry context and the nature of your operational challenge. These are the specialists you will be working with.
Handles technical architecture enquiries, enterprise integration discussions, and platform capability consultations for complex deployments.
Leads deployment operations across the regional portfolio. First point of contact for deployment scheduling, on-site assessment coordination, and operational onboarding.
Available for data science enquiries, machine learning model performance questions, and custom analytics configuration discussions with enterprise clients.
Your first point of contact for all active deployment support. Manages escalations, alert threshold reviews, integration troubleshooting, and client success reviews across the regional portfolio.
Our Engagement Process — From First Contact to Live Deployment
Kendaall Tracking’s discovery-to-deployment process is designed to move efficiently from an initial conversation to a deployment proposal grounded in your specific operational context — without wasting your team’s time on steps that do not add value.
Enquiry Acknowledgement
Your submission is reviewed and assigned to a solutions engineer with domain expertise in your sector. You receive a personalised acknowledgement within two business hours — not an automated reply, but a human message from the specialist who will be leading your engagement.
Discovery Conversation
A structured 45-minute conversation with your assigned solutions engineer. We cover your fleet configuration, current operational challenges, connectivity environment, existing enterprise systems, and the specific outcomes you are trying to achieve. This is a genuine expert dialogue, not a product demonstration.
Deployment Proposal
We deliver a context-specific deployment proposal covering hardware specification, connectivity architecture, integration configuration, alert framework design, and a preliminary ROI model built around your fleet size, asset type, and documented operational challenges. No generic templates — every proposal is built from the discovery conversation.
Deployment & Go-Live
From commercial agreement to platform go-live, Kendaall’s average deployment timeline is three to six weeks for standard rail and mining configurations, with port terminal and enterprise integration deployments running six to eight weeks. Your named Customer Success Manager manages the full delivery process and remains your primary contact post-go-live.
What to Expect When You Reach Out to Kendaall Tracking
Kendaall Tracking’s contact process has been designed deliberately around one principle: the first substantive interaction between our team and yours should be worth your time. We do not run high-volume sales cadences, we do not hand enquiries to junior representatives who read from scripts, and we do not schedule calls that exist to qualify you before sending you to someone who can actually help.
What you should expect is this: a direct, expert response from a Kendaall specialist who has read your submission carefully, understands the operational context you are navigating, and is prepared to have a genuinely substantive conversation about whether and how our platform addresses your situation. If the platform is not the right fit for your operation, we will tell you that clearly and without equivocation. Our business model depends on long-term partnerships with clients for whom the platform delivers measurable value — not on converting enquiries that should not have become deployments.
“A conversation with Kendaall’s team should leave you knowing more about your operational challenge — not just about our product.”
Before your discovery conversation, it helps to have a rough picture of the assets you operate, the primary operational pain point you are trying to address, and any existing enterprise systems your team depends on. You do not need a formal brief or a completed specification document — our solutions engineers are skilled at drawing out the relevant context through structured dialogue. Come with the operational problem. We will work through the rest together.
For clients with urgent operational challenges — an imminent deployment decision, a fleet condition issue that requires immediate attention, or a compliance deadline driving a rapid procurement decision — our technical support and sales lines are available for same-day conversations at any point during business hours, and our WhatsApp line at +254 723 087 101 is staffed around the clock for situations that cannot wait for a scheduled call.
A Human Reads Your Submission
Every enquiry submitted through our contact form is read by a Kendaall team member — not processed by an automated workflow. Your submission goes directly to the solutions engineer queue, filtered by industry sector and enquiry type, and reviewed within the business day it is received.
Within 2 business hoursSector Matching, Not Routing
Your enquiry is assigned to the solutions engineer whose industry background most closely matches your operational context. A rail freight enquiry goes to someone who has spent years working with locomotive fleet operators. A mining enquiry goes to someone who understands the specific challenges of remote, high-value extraction equipment. This is not a routing decision — it is an expertise match.
Same business dayA Proposal That Reflects Your Context
Following the discovery conversation, the deployment proposal we deliver is specific to your fleet size, asset type, connectivity environment, integration requirements, and the operational outcomes you have told us you need to achieve. It includes a preliminary ROI model built around your actual operational parameters — not a generic ROI calculator with assumed inputs.
Within 7 – 10 business daysHonesty About Fit
If our platform is not the right solution for your operation — whether because of asset type, fleet size, connectivity environment, or operational requirements that fall outside our current capability — we will tell you directly. We would rather give you an honest assessment early than commit you to a deployment that underdelivers on the expectations the discovery conversation set.
During discovery conversationA Named Contact Throughout
From the moment your enquiry is assigned, you have a named Kendaall contact — a person with a name, an email address, and a direct line — who manages your engagement from initial conversation through to post-deployment. You will never be passed from person to person without context, or find yourself explaining your operational situation again to a new face.
For the full engagement lifecycleHeadquartered in Nairobi, Deployed Across Africa
Kendaall Tracking’s headquarters and primary operations centre is located at 35644 Kasarani Mwiki Road in Nairobi, Kenya. Our hardware engineering and deployment operations teams are based here, along with our data science, customer success, and sales functions. The Kasarani location was chosen for its proximity to the freight logistics infrastructure of the northern corridor and its access to the engineering and technology talent community in Nairobi’s technology district.
While our headquarters anchors us in Nairobi, our operational reach spans East, Central, and Southern Africa. Regional presence in Dar es Salaam, Kampala, Lusaka, and Johannesburg supports client deployments across Kenya, Tanzania, Uganda, Rwanda, Zambia, and South Africa, with enterprise partnership coordination extending to the UAE and Singapore.
Street Address
35644 Kasarani Mwiki Road
Nairobi, Kenya
Postal
P.O. Box 00100
Nairobi, Kenya
Office Hours
Mon – Fri: 08:00 – 18:00 EAT
Technical support: 24 / 7
Getting Here
15 min from Nairobi CBD via Thika Road. Parking available on-site by appointment.
Active Deployment Regions
Kendaall Tracking maintains active enterprise client deployments and regional operational support capabilities across the following territories. All enquiries from these regions receive priority routing to a specialist with knowledge of the local logistics infrastructure and regulatory context.
Kenya
Headquarters and primary operations. Rail freight on the Nairobi–Mombasa corridor, mining in the Rift Valley region, port terminal operations at Mombasa, and large-scale infrastructure construction fleets across the country.
+254 105 152 896Tanzania
Active deployments on the TAZARA and Central Line freight corridors, port terminal support at Dar es Salaam, and mining equipment monitoring in the Lake Victoria region. Regional support team based in Dar es Salaam.
Dar es Salaam officeUganda
Heavy construction fleet monitoring for infrastructure projects on the Northern Corridor, road freight telematics for cross-border logistics operators, and mineral extraction equipment monitoring in western Uganda. Regional support from Kampala.
Kampala regional teamZambia
Open-cast and underground copper mining equipment monitoring in the Copperbelt region, rail freight asset management on the TAZARA corridor, and cross-border heavy transport fleet telematics. A major expansion region for Kendaall’s mining capability.
Lusaka regional teamSouth Africa
Enterprise partnerships with rail freight operators on the Natcor and Coalink corridors, port terminal machinery monitoring at Durban and Cape Town, and mining equipment deployments in the Gauteng and Limpopo regions. Remote monitoring with on-site support available.
Johannesburg presenceMiddle East & Southeast Asia
Enterprise partnerships with heavy logistics and port terminal operators in the UAE and Singapore, served primarily through remote platform access, API-based integration support, and periodic on-site deployment assistance. Enquiries from these regions are coordinated from the Nairobi headquarters.
partners@kendaalltracking.co.keThe Right Asset Intelligence
Partner Is a Message Away
Whether you are evaluating the Kendaall platform for the first time, managing an urgent technical issue on an active deployment, or exploring a technology partnership, the right conversation starts with a single message. Our team is ready to respond — within two hours during business hours, and immediately via WhatsApp for critical support needs.