Every Device We Sell Is Backed in Writing — Here Is Exactly What That Means
A tracker is a safety device, so its warranty shouldn’t hide in fine print. This page states plainly what is covered on hardware bought from the Kendaall shop, for how long, what voids coverage, and how a claim actually runs — usually a bench check and a same-visit fix or swap at the Kasarani Mwiki Road workshop.
How Long Each Product Class Is Covered
Warranty begins on the date of purchase (shop orders) or the date on your installation certificate (fitted devices), whichever is later. Keep either document — or simply your name and number, since our workshop records tie every device we’ve sold or fitted to its owner.
| Product Class | Warranty Period | Notes |
|---|---|---|
| GPS trackers (car, fleet, motorcycle) | 12 months | Device electronics, GPS/GSM modules, casing defects |
| Heavy machinery & generator monitoring units | 12 months | Includes rugged housings and hour-metering circuits |
| Fuel level sensors | 12 months | Sensor element and electronics; recalibration after tank changes is a service item |
| Dashcams | 12 months | Camera unit; memory cards 6 months |
| Magnetic & portable asset trackers | 12 months | Sealed battery included within period |
| Internal backup batteries & relays | 6 months | Consumable components with natural service life |
| Cables, harnesses, SIM holders & accessories | 6 months | Manufacturing defects |
| Repairs performed by our workshop | 90 days on the repaired fault | Applies to the specific repair, any device brand |
Covered, and Not — In Plain Language
The Warranty Covers
- Manufacturing defects in materials or workmanship
- Device failure under normal installed use — no fix, no charge
- GPS/GSM module faults, dead units, charging-circuit failures
- Casing and sealing defects (including IP-rated units that leak)
- Backup batteries and relays failing within their period
- Faults recurring after one of our warranty repairs
The Warranty Does Not Cover
- Physical damage: impact, crushing, fire, water beyond the unit’s rating
- Damage from accidents, vehicle electrical faults, or jump-start voltage spikes
- Opening the device, self-repair, or third-party repair attempts
- Removal, refitting, or rewiring by anyone other than our technicians
- Theft or loss of the device itself
- Normal wear: scratches, fading, battery capacity decline past its period
- Airtime/SIM issues and platform subscriptions (handled under support, not warranty)
A Warranty Claim in Four Steps — Most Resolve in One Visit
Report the fault
Call, WhatsApp, or email with your name, the device, and the symptom. A remote pre-check comes first — a meaningful share of “dead device” reports are platform or SIM issues fixed on that call, free, no visit needed.
Bench diagnosis
Bring the vehicle to the Kasarani workshop or book a technician visit. Diagnosis of a warranty-registered device is free; the technician establishes whether the fault is a covered defect or an excluded cause, and shows you the finding either way.
Repair, replace, or escalate
Covered faults are repaired on the spot where parts allow, or the unit is swapped for an equivalent replacement — replacement carries the remainder of the original warranty or 90 days, whichever is longer. Faults outside coverage get an honest written quote under the normal repair service; the choice is yours.
Live verification
As with every job we do, the claim closes only when the device reports live on the platform in front of you, and the outcome is added to the device’s service record — which also restarts the 90-day repair guarantee on the fixed fault.
The Questions Owners Actually Ask
My tracker was installed by Kendaall but I lost the receipt. Am I still covered?
Almost certainly yes. Every device we sell or fit is logged in workshop records against your name, phone number, and vehicle — the installation certificate makes a claim faster, but the record makes it possible. Give us your details and the registration and we’ll trace the purchase and coverage dates from our side.
A mechanic disturbed the wiring during other repairs. Is the device still under warranty?
The device, yes — a garage disturbing wiring doesn’t void the hardware warranty, though the rewiring itself is a service job rather than a claim (it’s the most common task our repair team performs). What does void hardware coverage is the device being opened, or removed and refitted by another installer. Rule of thumb: garages can work around the tracker; only we should work on it.
Does the warranty transfer if I sell the vehicle — or move the tracker to a new one?
Both, when done properly. A formal ownership handover through the transfer service carries the remaining warranty to the buyer with the device’s records; a transfer to your own new vehicle keeps coverage running uninterrupted, because our technicians performed the refit. An informal removal-and-refit by someone else breaks the chain — which is one more reason the transfer visit costs less than it saves.
The subscription and the warranty — what’s the difference when something stops working?
Hardware warranty covers the physical device failing; the subscription covers the platform, SIM connectivity, and support keeping a healthy device reporting. In practice you don’t need to diagnose which is which — report the symptom and the remote pre-check sorts it: platform and SIM issues are fixed under support at no charge, device faults route into the warranty process above.
I bought a tracker elsewhere and you installed it. What’s covered?
Our installation workmanship is covered for its full period regardless of where the hardware came from — if the fault is our wiring, we fix it free. The device itself carries whatever warranty its seller gave you; our workshop can still diagnose and repair it as a paid service, with our own 90-day guarantee on the repair. Hardware from our shop keeps everything under one roof, which is most of the argument for it.
Something Not Working? Start With the Free Pre-Check.
Report the symptom and we’ll tell you within the first call whether it’s a two-minute platform fix, a warranty claim, or a repair — before anything costs anything.