Pricing

The Independent Operator
Who Needs More Than a Map Dot

The Individual plan was built for the owner-operator and independent logistics contractor who runs between one and five assets — typically a combination of specialised vehicles, construction equipment, or small freight units — and has historically relied on either no monitoring at all or a basic consumer GPS tracker that tells them where an asset is but nothing about what condition it is in.

This is a profile that the telematics industry has underserved for years. Enterprise-grade platforms are priced and scoped for fleet operators with fifty assets minimum. Consumer GPS products are designed for passenger vehicles, not industrial assets with complex maintenance requirements. The Individual plan fills that gap with a platform that is genuinely industrial in its data depth — core telemetry including engine hours, fuel consumption, and temperature is monitored on every asset — but sized and priced for a one-person or small-team operation.

The geofencing capability on the Individual plan directly addresses one of the most persistent pain points for independent operators: knowing whether a rented or contracted asset is where the contract says it should be, and receiving an immediate alert if it moves outside an approved zone. Up to 10 geofence zones with SMS and email alerts are included. Historical trip logs and engine hour reports give the independent operator everything needed to manage maintenance schedules, validate insurance claims, and document asset utilisation for client billing. The mobile application — with full offline capability — means the platform is accessible in the field, not just at a desk.

The Individual plan does not include the predictive maintenance engine or multi-user access. These capabilities are architected for fleet-scale operations where alert routing, team permissions, and machine learning failure prediction across multiple asset types create the most value. For the operator managing three to five assets with a clear maintenance schedule and a single point of accountability, the Individual plan’s core telemetry and alert system provides what is needed without paying for capabilities that would add no operational value at that scale. When the fleet grows beyond five assets, upgrading to the SME tier is automatic and prorated.

The Large-Scale Operator Who Needs the Platform Configured to Their World

Enterprise clients have needs that cannot be served by a plan with fixed feature sets. A freight rail operator managing 80 diesel-electric locomotives across three countries needs different alert models, different integration architecture, and different compliance documentation than an open-cast mining operator managing 60 haul trucks and excavators on a single site. Both operations are at enterprise scale. Neither can be served by a single generic configuration.

The Enterprise plan is not a larger version of the SME plan. It is a deployment of the full Kendaall platform, configured specifically for the client’s operational environment — the asset types, failure patterns, connectivity conditions, regulatory requirements, and enterprise system architecture — before go-live. The scoping process that precedes every Enterprise deployment is not a sales exercise. It is a genuine operational analysis conducted by Kendaall’s solutions engineering team, covering asset configuration and failure history, the operational questions the client most urgently needs answered, the enterprise systems the platform needs to connect to, and the regulatory and compliance documentation requirements specific to the client’s sector and jurisdiction.

The native ERP integration connectors — SAP PM, Oracle Utilities, IBM Maximo, IFS — mean that asset intelligence flows into the financial, procurement, and compliance workflows that govern enterprise operations, not just the maintenance function. Predictive maintenance alerts can trigger automatic parts procurement orders. Duty-cycle data feeds directly into depreciation accounting. Compliance documentation is generated automatically from tamper-evident maintenance and inspection logs. The Kendaall platform becomes part of how the enterprise operates, not a parallel system that requires translation.

The dedicated Customer Success Manager assigned to every Enterprise client is reachable directly — not through a ticket queue, not through a support tier. The CSM reviews alert threshold configurations quarterly as the platform’s machine learning models refine their understanding of each individual asset’s behaviour. They coordinate any integration updates when the client’s enterprise system architecture changes. They prepare and present the 6- and 12-month impact reviews that quantify the platform’s contribution to operational outcomes in financial terms. The 24/7 support coverage means that when a critical alert fires at any hour, a Kendaall specialist — with direct access to the client’s platform configuration and asset history — is available to support the response.

Enterprise pricing is determined by four variables: asset count, industry configuration module required, integration scope, and support level. Every quote is preceded by a scoping conversation. There are no published tiers within the Enterprise plan because the operational requirements that drive cost vary too substantially between a 60-asset rail freight operator and a 200-asset port terminal to price them from a matrix. What is consistent across every Enterprise engagement is the contractual 99.7% uptime SLA with financial penalties for breach, the 5-year data retention on dedicated tenant storage, and the structured outcome accountability that requires Kendaall to document the platform’s operational impact — not just claim it.