Book a GPS Tracker Installation, Repair, Transfer or Fleet Rollout in Kenya
This page is where a booking request becomes a confirmed appointment with a Kendaall Tracking technician. The request can be a single car needing a new GPS tracker, an offline device that needs diagnosis, a tracker being moved from a sold vehicle to a replacement, or forty trucks in a fleet needing a coordinated rollout. Each of these is a different service with a different set of steps, but all of them start at the same booking form, and all of them end the same way: a device that is fitted, tested against a live signal, and documented with a certificate before the technician leaves.
Appointments run in two locations. The Kasarani Mwiki Road workshop in Nairobi takes walk-in and scheduled bookings, with same-day slots usually open if the request comes in before noon. Mobile technicians travel to the vehicle instead, for owners in Nairobi estates, in towns such as Nakuru and Eldoret, or at a company yard for fleet work. The form below asks which of the two applies before it asks anything else, because the location decides which technician and which time slot get assigned.
Every Kind of Visit This Form Covers
A “GPS tracker booking” is not one service. It is a category that contains several distinct services, each with its own entities, its own required documents, and its own outcome. Understanding which one applies before filling in the form saves a call-back later, because the technician assigned, the parts carried in the van, and the paperwork prepared in advance all depend on which of the following applies.
New Installation
A tracker, an immobiliser, a fuel sensor, or a dashcam is fitted to a vehicle that has never carried one, or is being upgraded from a basic device to a more capable one. The visit ends with a live-verified device and a signed certificate. Standard and process →
Repair or Diagnosis
An existing tracker — from Kendaall or from another provider — has gone offline, is reporting bad data, or was disconnected during unrelated garage work such as an alarm fitting or an engine repair. What gets fixed →
Transfer, Removal or Sweep
The vehicle relationship to the tracker is changing: a new vehicle replaces an old one, a sale or loan clearance ends the need for tracking, or a buyer wants a used vehicle checked for a hidden device before purchase. The full lifecycle service →
| Booking Type | Who Typically Books It | What the Technician Carries | Document Produced |
|---|---|---|---|
| New tracker installation | New car buyer, insurer-mandated owner, boda boda operator | GPS tracker unit, wiring harness, backup battery | Installation certificate |
| Installation with fuel sensor | Fleet owner, transport company, generator owner | Tracker, capacitive fuel sensor, calibration tools | Installation and calibration certificate |
| Installation with dashcam | PSV operator, ride-hailing driver, fleet risk manager | Tracker, dashcam, mounting brackets, SD card | Installation certificate |
| Repair / device offline | Any existing tracker owner, insurer flagging a lapsed signal | Diagnostic scanner, replacement wiring, spare units | Repair report and updated certificate |
| Backup battery replacement | Owner of a device older than 12–18 months | Replacement battery matched to device model | Service note |
| 2G/3G to 4G upgrade | Owner of a legacy device affected by network sunset | 4G-capable tracker, new SIM profile | Upgrade certificate |
| Tracker transfer | Owner replacing one vehicle with another | Removal tools, reinstallation harness | Transfer certificate for both vehicles |
| Tracker removal | Seller, loan-cleared owner, lease return | Removal tools only | Removal confirmation |
| Used-car inspection sweep | Buyer of a second-hand vehicle | RF detector, wiring inspection tools | Sweep report listing any device found |
| Fleet rollout (5+ vehicles) | Transport company, logistics operator, construction firm | Batch of units matched to the fleet quote | Fleet installation schedule and per-vehicle certificates |
Good to Know Before Your Slot
Duration: cars 45–60 minutes, motorcycles under 45 minutes, trucks and construction machinery up to two hours once fuel sensors or dashcams are added.
Bring: the vehicle, a phone for the tracking app, and the logbook or written authorisation for removals, sweeps, and transfers.
Leaving with: a device verified against a live signal, alerts configured, and a dated certificate — the record most insurers request.
Fleet of 5+? Start With a Quote.
A fleet rollout is scheduled, not booked as a single slot. Vehicles are fitted in batches at the company yard, at off-peak hours or on rest days, at a rate of roughly ten to twenty units per technician team per day, once the fleet quote fixes pricing and unit count.
Start With a Fleet QuoteHaven’t Chosen a Device Yet?
Browse the shop for car trackers, motorcycle units, fuel sensors, and dashcams, or book without one selected — the technician recommends a device on the day based on the vehicle. Every unit carries the hardware warranty regardless of which route is taken.
How the Device Being Booked Connects to the Vehicle and the Outcome
Each device booked on this page has a distinct function, a distinct wiring relationship to the vehicle, and a distinct reason an owner books it. Treating them as interchangeable “trackers” misses why an owner is actually booking a slot.
GPS Tracker
The GPS tracker is the base unit reporting location, speed, and ignition status to the tracking platform. It connects to the vehicle’s ignition line and battery, and it is the device every other add-on in this list depends on — a fuel sensor or dashcam is booked as an accessory to an already-installed or simultaneously-installed tracker, not as a standalone device. For a new vehicle with no existing device, “new tracker installation” is the correct booking option. For a vehicle that already has a tracker from another provider and needs a second capability added, the booking type is still installation, but the notes field should state that an existing device is present so the technician checks for wiring conflicts.
Immobiliser
An immobiliser is wired into the ignition circuit and can cut the starter relay remotely through the tracking app, distinguishing it from a tracker that only reports location. Immobiliser installation is booked as part of a new installation appointment when theft prevention, not just visibility, is the goal — this matters for boda boda owners, matatu owners, and any vehicle at higher theft risk.
Fuel Sensor
A capacitive fuel sensor measures fuel level directly in the tank and reports consumption alongside the tracker’s location data, which is why fuel monitoring is the standard add-on for transport companies and generator owners tracking diesel theft. A fuel sensor cannot be booked alone; it is fitted alongside a tracker, and it always requires a calibration step after fitting — the sensor’s raw reading is matched to the tank’s actual shape and capacity. “Fuel sensor calibration” as a standalone booking type exists for sensors that were fitted previously but are reporting incorrect volumes, often after a tank repair or a fuel type change.
Dashcam
A dashcam records forward or dual-facing video and is booked alongside a tracker for PSV operators, ride-hailing drivers, and fleet risk managers who need footage evidence for accidents or driver-behaviour disputes, not location data. Dashcam installation adds mounting and wiring time but does not change the diagnostic steps a tracker installation goes through.
Backup Battery
Every tracker contains a small backup battery that keeps the device transmitting if the vehicle’s main battery is disconnected or the wiring is cut — the exact scenario a thief would create. That backup battery degrades over twelve to eighteen months of continuous charge cycling, and a degraded battery is one of the most common reasons a tracker goes silent during an outage even though the tracker itself is not faulty. Backup battery replacement is booked as a short, standalone visit once a device is confirmed to have reached that age.
4G Tracker Unit
Older tracker models communicate over 2G or 3G cellular networks. As mobile network operators in Kenya progressively retire 2G and 3G infrastructure in favour of 4G, devices on the older networks lose signal permanently, not intermittently — this is a network-side change, not a device fault, and it cannot be fixed by a repair visit. The correct booking is a 4G upgrade, which replaces the tracker unit itself with a 4G-capable model and reconfigures the SIM profile.
What Changes by Vehicle or Asset Type
The “Vehicle / Asset” field on the booking form is not a formality. The category entered there determines installation duration, which technician is assigned, and in some cases which device model is used, because the electrical architecture and mounting points differ across categories.
Private Cars and SUVs
Standard passenger vehicles are the most common booking, with wiring accessible behind the dashboard and a single ignition-line connection. Installation runs 45–60 minutes and rarely requires a second technician.
Motorcycles and Boda Bodas
Motorcycle wiring is simpler and more exposed, which shortens installation to under 45 minutes but also raises tamper risk, making immobiliser add-ons and theft-focused configuration more common on this category than on cars.
Matatus and PSVs
Public service vehicles frequently combine a tracker with a dashcam and, under NTSA-linked compliance expectations, a speed governor interface, extending the visit and requiring the technician to verify all three systems work together rather than in isolation.
Trucks and Logistics Fleets
Heavy commercial vehicles commonly add a fuel sensor for consumption and theft monitoring, and the larger wiring harness and cab layout push installation toward the upper end of the two-hour window.
Construction Machinery
Excavators, loaders, and similar plant equipment use a 12V or 24V electrical system distinct from road vehicles, and installation on this category is booked as a mobile visit to the site rather than a workshop appointment, since the equipment is rarely road-legal to bring in.
Generators
Standby generators are tracked primarily for fuel-theft prevention rather than location, so a generator booking is almost always a fuel sensor installation and calibration rather than a standalone tracker fitting.
What Happens Between Arrival and the Certificate
Every booking type on this page, from a single motorcycle to a forty-vehicle fleet, moves through the same sequence of steps, only the scale and the specific device change.
1. Confirmation and Slot Assignment
Once a booking request is submitted, it is matched to a technician and a time slot based on the service selected, the location chosen, and current workshop or road capacity. Confirmation comes by phone or WhatsApp, and for workshop bookings, same-day slots are generally available if the request is made before noon.
2. Vehicle Intake
At the workshop or at the mobile visit location, the technician records the vehicle’s registration, make, model, and existing electrical modifications — including any tracker already fitted by another provider, which matters for transfer, repair, and sweep bookings specifically.
3. Fitting
The device is wired into the appropriate circuit: ignition and battery for a tracker, tank-mounted for a fuel sensor, dashboard or windscreen-mounted for a dashcam. Mounting position is chosen to balance concealment from tampering against ease of future servicing.
4. Live Verification
Before the technician packs up, the device is checked against a live signal on the tracking platform, visible to the owner on their own phone. This step is what separates a completed installation from a device that is physically fitted but not yet confirmed to transmit — a distinction that matters if a fault appears later and needs to be traced to installation versus a later network or wiring issue.
5. App Setup and Alerts
The owner’s phone is configured with the tracking app, and alert preferences — geofence boundaries, speed limits, ignition notifications — are set during the same visit rather than left for a follow-up.
6. Certificate Issuance
A dated certificate recording the device, the vehicle, and the verification is issued at the end of the visit. This document is the one most Kenyan motor insurers request as evidence that a tracking condition attached to a policy has been met, and it is reissued in updated form after a transfer, an upgrade, or a repair that changes the device on record.
Workshop in Kasarani, Technicians Wherever the Vehicle Is
The Kasarani Mwiki Road address is the fixed point in this network — every mobile technician and every fleet team is dispatched relative to it, and it is the only location where a walk-in appointment is possible without a prior booking. Everywhere else, the vehicle’s location determines the visit.
Nairobi and Its Estates
Within Nairobi, mobile bookings are routine in Westlands, Karen, Kiambu Road, and the broader metropolitan area, alongside the estates immediately surrounding Kasarani. A mobile booking in Nairobi is typically confirmed for the same day or the next.
Upcountry Towns
Nakuru and Eldoret have scheduled coverage rather than same-day dispatch, reflecting the distance from the Nairobi workshop; a booking in either town is best made with a few days’ notice, particularly for anything beyond a single-vehicle installation.
Fleet Sites Nationwide
Fleet rollout bookings are not bound by the same-day-versus-scheduled distinction that applies to individual vehicles — a fleet team travels to wherever the yard is, anywhere in Kenya, once the rollout schedule is fixed against the fleet quote.
Why a Fleet Booking Starts With a Quote, Not This Form
A single-vehicle booking and a fleet rollout differ in more than volume. A single booking assigns one technician to one slot. A fleet rollout is a schedule built around three variables that a quote settles before any date is set: how many vehicles, what mix of devices each vehicle needs, and where the yard is relative to available technician teams.
Once those variables are fixed by the fleet quote, the rollout itself is executed in batches — typically ten to twenty vehicles per technician team per day — scheduled during off-peak hours or on rest days so vehicles remain available for operations in between. Each vehicle in the batch still goes through the same intake, fitting, verification, and certificate sequence as an individual booking; the difference is coordination, not the underlying process.
A transport company replacing an entire fleet’s tracking provider, a logistics operator adding fuel sensors across its trucks, or a construction firm equipping newly acquired machinery are the typical entities behind a fleet booking, and each case still passes through this page eventually — the quote determines scope, the booking form (or a dedicated rollout schedule) determines timing.
Paperwork Behind Each Booking Type
| Booking Type | Document Needed to Book | Document Received After |
|---|---|---|
| New installation | None required | Installation certificate |
| Repair / diagnosis | None required, prior certificate helpful if available | Repair report, updated certificate if device changed |
| Tracker transfer | Logbook or ownership proof for the new vehicle | Transfer certificate covering both vehicles |
| Tracker removal | Logbook or written authorisation from the registered owner | Removal confirmation |
| Inspection sweep | Written authorisation if the requester is not the current owner | Sweep report listing any device found and its status |
| Fleet rollout | Fleet quote and vehicle list | Rollout schedule and per-vehicle certificates |
The certificate is the document most frequently requested afterward, because Kenyan motor insurance policies that mandate GPS tracking as a condition of cover treat it as proof of compliance. A removal or a lapsed device without a corresponding update to that certificate can leave an owner unable to demonstrate compliance if a claim is later contested, which is why removals and transfers are documented with the same rigor as new installations rather than treated as an afterthought.
Questions Asked Before Booking
How do I book a GPS tracker installation in Nairobi?
Submit the form on this page, message the WhatsApp number, or call the Kasarani Mwiki Road workshop directly, stating the vehicle, the service, and whether the visit is at the workshop or mobile. Most requests are confirmed the same day.
Can a technician come to my home or office instead of the workshop?
Yes. Mobile technician visits cover Nairobi estates including Westlands, Karen, and Kiambu, with scheduled dispatch to Nakuru, Eldoret, and other towns. The “where” field on the form routes the request accordingly.
How long does a GPS tracker installation take?
Cars take 45–60 minutes, motorcycles under 45 minutes, and trucks or construction machinery up to two hours when fuel sensors or dashcams are added.
What do I need to bring to a tracker installation or repair appointment?
The vehicle, a phone for the tracking app, and — for removals, transfers, and sweeps — the logbook or written authorisation from the registered owner.
Do I get a certificate after installation for my insurer?
Yes, a dated certificate confirming the device, the vehicle, and the live verification is issued at the end of every completed visit, and it is the document most Kenyan insurers request as proof of tracking compliance.
Can I book installation for a whole fleet of vehicles?
Fleets of five or more vehicles are scheduled as a rollout rather than a single slot, with pricing and batching agreed through a fleet quote before the installation plan is fixed.
What happens if my GPS tracker stops working?
Book a repair and diagnosis appointment. The diagnosis fee is quoted upfront and deducted from the repair cost if the customer proceeds, covering offline devices, wiring damaged during unrelated garage work, and backup battery failure.
Do I need to remove the tracker before selling my car?
It depends on the arrangement between the seller, the buyer, and the tracking provider. Removals suit sellers who want the device back, transfers suit owners moving the same device to a replacement vehicle, and inspection sweeps suit buyers checking a used vehicle for an unknown device.